Sorry things didn’t work out! We’re happy to get the returns process started for you! Please email email@example.com to initiate your return.
Please note that we can only handle product return/exchanges that were directly ordered from our website, shopbala.com.au. If your Bala products were purchased through another retailer, you will need to go directly through them to process your return/exchange.
Bala customers will be responsible for shipping costs associated with sending returns back to us on all merchandise, unless otherwise noted, within 30 days of the shipment date.
If you have any questions, please feel free to reach out to firstname.lastname@example.org.
Bala customers will be responsible for shipping costs associated with sending returns back to us on all merchandise, within 30 days of the shipment date.
Currently we cannot accept international returns or exchanges.
Bala Australasia reserves the right to refuse returns that do not meet our return requirements. This includes, but is not limited to, merchandise that does not comply with our return policy, is worn or washed, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account. We will not accept the return back if there is damage to or omission of the carrying cases, or packaging. Returns and exchanges are not accepted on items marked FINAL SALE.